Customers are wary of manufacturers using taglines to tempt them into buying their product
– a conditioner that states “hair three times suppler after first use”
will not sell well if customers start using it and find no difference to
their tresses.
News travels fast these days with thousands of
cosmetics review sites and online shops, and products that fail to live
up to their claims will be given poor marks. The manufacturers could
have performed a simple bend test on hair specimens treated with their
conditioner and would have found their mistake before it was too late.
The development of methods to measure the effect of cosmetics is driven
by increasing pressure on cosmetic companies to provide solid evidence
to support product claims.